Integrated Community Equipment Stores
Who are we?
We are a joint team led by Walsall Community Health who work in partnership with the Manor Hospital and Walsall Social Care and Inclusion (social services). We have been working together since 2004. The whole team is committed to providing you with the best quality service. If you have any concerns, please let any member of staff know immediately and we will do our best to put things right.
What do we do?
The Integrated Community Equipment Service (ICES) loans items of equipment to help you to find safer ways of doing everyday tasks. We can also provide equipment to support you when you leave hospital.
To find out if you can get equipment from us at no cost you have will have to get an assessment. This could be from a Social Worker, an Occupational Therapist or a Nurse. An assessment is when a social worker or health care worker meets with you to talk about what help you might need.
Equipment can be loaned to you for either long or short term use.
To arrange an assessment by a Social Care Occupational Therapist please contact the Allens Centre on 01902 413002
(see details below)
What kind of equipment do we offer?
Here is a sample of the type of equipment available to you:
Bath seats Hospital beds Bed levers Walking frames Walking sticks Trolleys Pressure relieving equipment (accessible only via the Tissue Viability Nurse Specialist) Commodes Wheelchairs (short term loan) Minor adaptations (grab rails, stair rails, ramps, key safes) HoistsLong Term Wheelchairs (only available via referral from your GP)We cannot sell you any equipment. If you would like to buy any items, we can put you in touch with local organisations that sell equipment.
What do you expect from me?
You must not remove the equipment out of the area without the permission of a social services or health service officer.
You must not purposely damage, adapt or change the equipment in any way.
Please report any defect or problem with the equipment to us as soon as possible. Only authorised staff can repair or adapt the equipment.
If you do not need the equipment any more, please return it as soon as possible. We can collect it from you if you wish. You must not give or loan the equipment to any other person. Our dedicated collections line number is 01922 604573
In conjunction with our collection service we also operate a recycling process, whereby any equipment returned in good condition is processed through our decontamination unit and recycled back into our stock – saving money and the environment
What if I have a complaint?
Please contact Lorraine Scriven, Service Manager on 0845 113 0660.
For health services, you may also wish to contact PALS (Patient Advice and Liaison Service) on 01922 618358 or
07884 430931 between 9.00 am and 5.00 pm Monday to Friday. Voice mail operates 24 hours a day.
For social care, you may wish to contact the customer care team on 01922 650487 or
How to contact us
Integrated Community Equipment Services
Units 7, 8 and 9
Bentley Lane Industrial Estate
Bentley Lane
Walsall
WS2 8TL
Monday to Friday 8.30 am – 4.30 pm (excluding bank holidays)
If you need to contact us outside of these hours, please leave a message on our answer phone.
Telephone: 0845 113 0660
Fax Number: 01922 639149
E-Mail: lorraine.scriven@walsall.nhs.uk
Map Link: ICES
To enlarge click on image
If you would like this leaflet in large print, audio tape or in any other format, or if you require this document in another language, please contact the Public Information Officer on 01922 658368
Link to social care contact details: SC&I
Link to Translation pages: Languages
Integrated Community Equipment Services
Units 7, 8 and 9
Bentley Lane Industrial Estate
Bentley Lane
Walsall
WS2 8TL
Tel: 0845 113 0660 Fax: 01922 639149
